Privacy Statement

Last updated: 16th June 2026

1. Introduction

This Privacy Notice explains how Burmatex collects, uses, stores and protects personal data.

Burmatex is committed to protecting personal data and handling it lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection laws.

This Privacy Notice applies to personal data we collect through our website, customer enquiries, sample requests, orders, business communications, marketing activities and general business dealings.

For more information about Burmatex, please visit the “About Us” section of our website.

2. Who we are

For the purposes of data protection law, Burmatex is the data controller for the personal data described in this Privacy Notice.

Company: Burmatex

Website: https://www.burmatex.co.uk

ICO registration number: Z6035497

Data protection contact: Data Protection Compliance Officer

Email: info@burmatex.co.uk

Postal address: Victoria Mills, The Green, Ossett, WF5 0AN

If you have any questions about how we use personal data, please contact us using the details above.

3. Personal data we may collect

We may collect and use the following types of personal data:

• name;
• job title;
• company or organisation name;
• business address;
• email address;
• telephone number;
• account, order or enquiry details;
• sample request details;
• delivery and billing information;
• communications sent to or received from us;
• marketing preferences;
• website usage information, including IP address, browser type, device information and cookie data;
• information provided through website forms, email, telephone calls, meetings or other business communications.

We do not normally request or intentionally collect special category personal data through our website or customer-facing business activities. Special category data includes information about health, ethnicity, religion, political opinions, trade union membership, biometric data, genetic data or sexual orientation.

4. How we collect personal data

We may collect personal data when you:

• visit or use our website;
• complete an online form;
• contact us by email, telephone, post or through social media;
• request product information, technical information, samples or literature;
• place an order or make a purchase;
• attend an event, exhibition or meeting with us;
• subscribe to marketing communications;
• interact with our sales, customer service, technical or marketing teams;
• provide information to us as a customer, supplier, contractor, consultant or business contact.

We may also receive personal data from third parties, such as customers, contractors, distributors, architects, designers, project managers, public sector bodies, credit reference agencies, logistics providers or other business partners, where relevant to our business relationship with you or your organisation.

5. How we use personal data and our lawful bases

We only use personal data where we have a lawful basis to do so. The table below explains the main ways we use personal data.

Our legitimate interests include running our business, supplying products and services, supporting customers, maintaining accurate records, developing our business, protecting our legal position, improving our website and communicating with business contacts in a relevant and proportionate way.

6. Marketing communications

We may use your personal data to send you information about Burmatex products, services, events, updates or other matters that may be relevant to your business.

Where required by law, we will only send marketing communications with your consent. In other cases, particularly in business-to-business communications, we may rely on our legitimate interests, provided this is appropriate and your rights do not override those interests.

You can opt out of marketing communications at any time by:

• using the unsubscribe option in our marketing emails, where available; or
• contacting us at info@burmatex.co.uk.

Opting out of marketing communications will not prevent us from contacting you about existing orders, enquiries, accounts, legal matters or service-related communications.

7. Cookies and website analytics

Our website uses cookies and similar technologies to support website functionality, improve user experience, analyse website traffic and understand how visitors use our website.

Some cookies are necessary for the website to work properly. Other cookies, such as analytics or marketing cookies, will only be used where permitted by law and, where required, with your consent.

Cookies may collect information such as IP address, browser type, device information, pages visited, time spent on the website and referring websites.

You can usually control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

For more detailed information about the cookies we use, please see our Cookie Policy or cookie settings tool on our website.

8. Who we share personal data with

We may share personal data where necessary with:

• employees and authorised personnel within Burmatex;
• companies within our group, where relevant;
• IT, website, hosting and system support providers;
• payment, banking and finance providers;
• delivery, logistics and courier providers;
• sales agents, distributors or commercial partners where relevant to your enquiry or order;
• professional advisers, including auditors, insurers, accountants, solicitors and consultants;
• credit control, debt recovery and legal representatives;
• regulatory bodies, public authorities or law enforcement agencies where required by law;
• third parties involved in a business sale, restructuring, merger or acquisition.

We only share personal data where there is a valid reason to do so and, where required, appropriate contractual and security arrangements are in place.

We do not sell personal data.

9. International transfers

Where possible, we store and process personal data within the United Kingdom or the European Economic Area.

If we transfer personal data outside the UK or EEA, we will ensure appropriate safeguards are in place. These may include adequacy regulations, approved contractual clauses, international data transfer agreements or other legally recognised safeguards.

10. How long we keep personal data

We only keep personal data for as long as necessary for the purpose for which it was collected, including to meet legal, accounting, reporting, contractual, warranty or regulatory requirements.

The length of time we keep personal data will depend on:

• the type of data;
• the purpose for which it was collected;
• the nature of our relationship with you or your organisation;
• legal and regulatory retention requirements;
• whether the data is needed in connection with a claim, dispute, audit, warranty matter or investigation.

Examples include:

• customer account, order and invoice records are normally kept for the period required for tax, accounting and legal purposes;
• enquiry records are kept for as long as necessary to respond to and manage the enquiry;
• marketing preferences are kept until you unsubscribe or ask us to stop contacting you;
• technical and project communications may be retained where needed for contractual, warranty, specification, legal or legitimate business purposes.

When personal data is no longer required, we will delete it securely or anonymise it where appropriate.

11. How we protect personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include access controls, password protection, secure systems, staff training, data handling procedures, IT security measures and controls over how personal data is shared and stored.

12. Your rights

Under data protection law, you may have the following rights in relation to your personal data:

• the right to be informed about how your personal data is used;
• the right of access to your personal data;
• the right to have inaccurate personal data corrected;
• the right to request deletion of your personal data;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability, where applicable;
• the right to withdraw consent where we rely on consent;
• rights in relation to automated decision-making and profiling, where applicable.

These rights do not apply in every circumstance. For example, we may need to retain certain information to comply with legal obligations, manage contractual matters or protect our legal position.

To exercise your rights, please contact us at info@burmatex.co.uk.

We may need to verify your identity before responding to a request. We will respond to valid requests within the timescales required by law.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection.

Information Commissioner’s Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

14. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy notice of any external website you visit.

15. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business, website, legal obligations or data protection practices.

The latest version will be published on our website and will show the date it was last updated.